FAQ

Trouble Shooting FAQs

Why Buy a Wood Pellet Grill?


Wood fire is a better cooking solution than gas & charcoal grills. Here’s why: 1. Taste: wood naturally enhances flavor 2. Versatility: 7-in-1 grill, smoke, bake, roast, braise & bbq 3. Ease: no need to babysit, set & forget it 4. Consistency: cook like a pro every time 5. No flipping your food.




Why Choose a Z Grill?


1. Proud American brand 2. High quality but affordable price 3. 33 years pellet smoker r & d and production(factory) 4. 50 years stainless steel production(factory) 5. 3 years warranty: all of the item sold by z grills from amazon have 3 years warranty 6. 30-day return guarantee: we want you to be fully satisfied with every item that you




Why Purchase a Wood Pellet Grill VS a Gas?


Woodfire is a better cooking solution than gas & charcoal grills. Here’s why: 1. Taste: wood naturally enhances the flavor 2. Versatility: 7-in-1 grill, smoke, bake, roast, braise & bbq 3. Ease: no need to babysit, set & forget it 4. Consistency: cook like a pro every time 5. Community: recipes available on z grills site




Do you ship overseas?


Z Grills ships online orders within the continental U.S.. We do not ship to Hawaii or Alaska. We also do not ship to P.O. Boxes. Orders can take up to 1 business day to process, and may not ship until the following business day. Deliveries take an average of 3 to 5 business days to arrive after orders have been processed.The ETA are affected by weather conditions and holidays. Z Grills generally offers free shipping. Please check the product page for details on the item you wish to purchase.




What is the Difference Between models with an E and models that dont?


Our E series products are equipped with premium stainless steel grill lid and hopper lid, which makes the entire product quality to a whole new level.




What is the Difference between a model with a 2 and no 2 I.e 10002B


If there is a 2 in the model name that means that there is not a full enclosed cabinet system installed. For example 10002B VS 1000D 10002B Has no cabinet the 1000D does




What is your resturn pollicy?


Z Grills wants to ensure our customer satisfied with their purchase. We accept the return of products that are defective due to defects in manufacturing or workmanship for 30 days from the date of purchase. All merchandise must be unused, unassembled, and returned in the original packaging. We only accept returns from purchases made directly through our website: www.zgrills.com. For products purchased directly from our authorized dealers, please refer to their return policy and contact them directly for more information. We do not accept returns on pellets. After receipt, returned items will be inspected and a refund will be applied within 10 business days of receiving the returned product. Both original and return shipping costs are non-refundable. We also charge a restocking fee. The total fees for original shipping and restocking. Return shipping fees vary depending freight carrier chosen. Customers will be responsible to arrange and pay fees for return shipping. To initiate a return, please call our Customer Service department at 1-833-947-4557. Please provide your order number, date of purchase, and where you purchased your grill. Any purchase made through Z Grills may can be cancelled within 24 hours of purchase. If you want to cancel your order, please call our Customer Service team within 24 hours of purchase. Any cancellation after 24 hours will fall under the Z Grills return policy.




Other questions?


For sales questions please call 1-844-Z Grills ( 1-844-947-4557) For Customer Support questions please call 1-833-Z Grills ( 1-833-947-4557)




How do I complete the initial startup and burn-in?





How do I shut down the grill?


Once you have finished cooking turn the controller Dial to Shut Down Cycle. The fan will run for about 10min and then the grill will turn itself off. Do not turn it off or disconnect the power before the shut down cycle has finished.




What is the correct way to cook on your Z Grill?


The grill is not the same as a gas BBQ that you stand in front of flipping sausages on. The beauty of the Z Grills pellet grills is that you DON’T need to baby sit them. In fact opening the lid constantly is a BAD idea as it looses heat and causes more temperature fluctuations. Think of the grill more like your convection oven… you wouldn’t leave the door open would you? Follow these steps to cook food: 1.Turn the power switch on with the controller dial in the Shut Down Cycle position. 2.Open the grill lid and turn the controller dial to Smoke. Once see lots of smoke, shut the lid and set the desired grill temperature (any setting from Smoke to High) 3.Wait for the temperature to be reached before putting food in 4.Don’t stand with the lid open. And don’t open it frequently as “if you keep looking you’re not cooking!” 5.Use food probes to monitor the internal temperature of the food (different meats required different temps to be safe and “done”) 6.Enjoy the best meat (and veggies) you have ever cooked in your backyard




Can I cook on the SMOKE setting?


Yes, the smoke setting is great for the first hour or so of a low n slow cook to get maximum smokey flavour into the meat. Even at 107°C there will still be plenty of smoke. On the Smoke setting the temperature will “swing” quite a lot between ~70-90°C which is key to getting the maximum smoke. The smoke won’t be constant, but rather in cycles as new pellets drop into the fire-pot and begin to smoulder. Because the temperature is quite low on the Smoke setting, it can’t get the meat up to a suitable cooked temperature so a higher temp setting should be used later on to properly cook the food.




What tempature can a Z Grill operate at?


The Z Grill can operate from 71°C ( 159.8 °F) on the Smoke setting up to 232°C ( 449.6 °F on the High setting. The actual temperature will swing above/below the target temperature especially during the initial heat up period, when temperature settings are changed or if the lid is opened for a period of time.




How long does the Ignition Rod stay on for?


When the controller is turned from Shut Down Cycle to Smoke, the ignition rod will turn on for 5min to ignite the pellets. The fire in the fire-pot is then able to ignite the new pellets as they fall in without needing the ignition rod again.




How much wood does a Z Grill consume?


Z Grills use wood pellets at about 1kg/hour when cooking at high temps (>180°C) and 0.3~0.4kg/hour when cooking low and slow (SMOKE or 107°C setting). So a 10kg bag will last 10-25 hours depending on the cooking temperatures. Cold and windy outdoor conditions will also increase the amount of wood pellets used due to more heat loss. The 700E will also use pellets more quickly than the 450A due to the larger surface area of the grill drum. Avoid opening the grill lid too often to reduce heat loss and maintain a more stable cooking temperature. Instead of opening the lid to check the food, use a food probe to monitor the internal temperature! Don’t always fill the hopper right up as having the pellets sitting for a long time is not ideal as they can absorb moisture and won’t burn as well. Pour in a quantity based on the time of the cook (plus a bit extra as a buffer).




How much power does a Z Grill consume?


The maximum rated power draw is 300Watt, but during operation the unit will run between 50W and 250W. The main fan and auger motor are 25W each and the ignition rod is 200W but only turns on/off periodically to ignite the wood pellets. If planning to use the grill outdoors running off a generator or a car battery, a 400W 240V AC output is sufficient.





Customer Service
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Phone
844-ZGRILLS (Sales)
833 947 4557  (Support)
Investment Inquiries: info@zgrills.com
1801 E Holt Blvd, Ontario, CA 91761
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